Frequently Asked Questions

Amazing Hands Nepal is a company dedicated to empowering hardworking village artisans in Nepal. We strive to enhance their quality of life by showcasing and selling their exquisite arts and crafts. Every purchase contributes to preserving Nepali traditions and supporting these skilled artisans.

Making a purchase is easy! You can buy online through our website or place an order via WhatsApp. We have explained a simple step on how you can make both wholesale and retail orders on our How To Order Page.

Depending on your location and chosen shipping service, delivery typically takes between four to twenty-two business days.

If you received the wrong product, we’ll promptly resend your correct order as soon as we receive the incorrect item. Find out more about it on our Return & Refund Policy Page

No, in cases of wrong product delivery, we cover the transportation cost to and from the designated country through mutual courier companies.

Most couriers have a tracking system to monitor your delivery’s whereabouts. If there’s a delay, we’ll keep you informed.

If your parcel is damaged upon arrival, contact us with immediate proof via pictures. We’ll investigate and send you a new product once the investigation is completed.

In the unlikely event your order doesn’t arrive, we’ll send another product to ensure you receive it. We’ll then investigate with the courier for the missing purchase.

Yes! If you’re not satisfied, you can return the item in its original packaging, unused, and resalable condition within 30 days (MAX) for a refund of the item’s value.

Each product on amazinghandsnepal.com is accompanied by measurements to help you make an informed purchase. Please double-check the details before adding items to your cart.

Depending on the status of the package, changes may be possible if it hasn’t left the designated country. Once transportation is in progress, changes cannot be made.

Absolutely! We prioritize your safety and privacy. Your personal information is not disclosed to any third-party companies or applications. We take privacy seriously.

Certainly! We welcome wholesale customers and offer advantageous terms. Check our PARTNERSHIP POLICY for details on potential business partnerships.

Simply create a regular account on our website and email us to be added to our wholesale buyer’s list. Enjoy wholesale rates for bulk purchases.

Yes, we accept PayPal and major credit card payments. Bank transfers directly to our company’s bank account are also an option.

Import duties, customs fees, VAT, or other local taxes may apply depending on the regulations of your country. These charges are determined by your local customs authorities and, if applicable, are generally the responsibility of the buyer.

At Amazing Hands Nepal, we carefully handle the entire export process from Nepal and prepare all necessary documentation to ensure your order is shipped smoothly and professionally. Over the years, we have also done our best to assist our customers by organizing shipments in a way that often helps avoid additional charges on arrival—especially for larger wholesale orders. Many of our customers have received their packages without having to pay anything extra on their side.

However, since customs policies vary from country to country and are controlled entirely by local authorities, we cannot guarantee that duties or taxes will not be applied.

Please rest assured that we always try our best to make the shipping process as smooth and cost-effective as possible for our customers. If you have any concerns before placing your order, feel free to contact us—we are always happy to assist and guide you. 🌍

We are located in Kathmandu, Nepal, at the heart of this beautiful country. Our products are sourced from villages near and far, enriching and preserving Nepali culture.

For any inquiries, you can directly email us at:

Email: info@amazinghandsnepal.com
OR

Call: +977 1-481 0659

We are committed to promptly responding to every customer’s needs and inquiries.