Frequently Asked Questions

Our frequently asked questions page will help you understand who we are and what we do to bring our amazing crafts to your home.

What is Amazing Hands Nepal & What Do They Do?

We are one of the few companies, working towards making a better future for the hard-working village workers of Nepal who are struggling to live a sustainable life by selling their beautiful arts and crafts. Every product helps contribute to keeping our tradition alive in your hands.

How Can I Make Purchase & Support Amazing Hands Nepal?

You can make your purchase online through our website or also can place your order through WhatsApp. You’ll fine a lot many amazing products in our SHOP PAGE.

When Can I Receive My Product?

Depending on your location internationally & the shipping service you chose, between four to twenty-two business days.

I Have Received The Wrong Product, What Can I Do?

We will most definitely resend your correct order as soon we receive it.

Do I Have To Pay To Resend My Right Product Again?

In these kinds of situation, the company will bear the cost of transportation to and from the designated country through mutual courier companies.

My Delivery Has Not Arrived Yet What Do I Do?

Most couriers have a tracking system in which, once purchased, will show their exact whereabouts. If in any case it is delayed the customer will be informed.

My Delivery is Damaged Upon Arrival

We will be checking with the courier if your parcel was damaged during the delivery and will need immediate proof of your product via pictures. An investigation will be in process for your purchase and a new product will be sent to you once the investigation has commenced to a decision.

What Happens If I Never Receive My Order?

If in an unlikely case your order does not arrive, Amazing hands Nepal will send another product to ensure you have received it and are satisfied with your product and after which an investigation will be made at the courier for the missing purchase.

I Am Not Satisfied With The Product You Sent. Can I Send You Back And Get My Refund?

No worries! We do the refund if you are not satisfied with the item we sent within 21 days (MAX, depending on the volume of order) of receipt of the item and are returned to us in the original packaging, unused and resalable condition. We will refund the value of the goods returned but will NOT refund the value of any shipping paid.

How Would I Know The Sizes For Any Products I Want To Buy?

amazinghandsnepal.com has every product lined up with measurements before purchasing or adding anything into your cart. Most of the products are enlarged to ensure clear quality details, please double-check before any purchase is decided.

Can I Make Changes To Orders Already Placed?

Depending on the time, if the package has not left to its designated country, we surely can make changes. If it is already in process of transportation, no changes can be made.

Are Making Payments Through amazinghandsnepal.com Safe?

Most definitely! We aim to make our customer feel safe and secure using our website. It’s our policy not to disclose all personal information to any other third party companies or applications. We take our customer’s privacy very seriously.

Can I Make Wholesale Purchase For My Business?

Finding a wholesale customer would be our biggest blessing. We would try our best to give you the best possible wholesale business by providing you with the products at the best price. You can also do a business partnership with us and get many advantages explained in our PARTNERSHIP POLICY.

How Can I Get My Wholesale Discount?

You can simply create a normal account on our website but to add you on our wholesale buyer’s list, you can send us an email. We will add you to the list and you can enjoy the wholesale rates.

Can I Pay Through PayPal And Other Credit Card Services?

YES! We do accept PayPal payments and many other major credit cards purchase. You can also do the bank transfer, directly to our company’s bank account.

Where Are You Located?

We are located at the heart of Nepal, Kathmandu! Produced from villages near and far giving more empowerment to our culture with each purchase we aim to make our culture a little more homely in our home.

How Can I Speak To A Representative of The Company or Customer Support?

Direct email to:

info@amazinghandsnepal.com
amazinghandsnepal@gmail.com

or the WhatsApp to:

+9779742927600

would be the best possible way to get answer to your unanswered question and inquiries. We promise to quickly respond to every customer’s needs.