Frequently Asked Questions
Welcome to our Frequently Asked Questions page! We’re delighted to help you understand more about our mission and how you can support us in bringing beautiful Nepali arts and crafts to your home.
1. What is Amazing Hands Nepal and What Do They Do?
Answer: Amazing Hands Nepal is a company dedicated to empowering hardworking village artisans in Nepal. We strive to enhance their quality of life by showcasing and selling their exquisite arts and crafts. Every purchase contributes to preserving Nepali traditions and supporting these skilled artisans.
2. How Can I Make a Purchase and Support Amazing Hands Nepal?
Answer: Making a purchase is easy! You can buy online through our website or place an order via WhatsApp. We have explained a simple step on how you can make both wholesale and retail orders on our How To Order Page.
3. When Can I Receive My Product?
Answer: Depending on your location and chosen shipping service, delivery typically takes between four to twenty-two business days.
4. I Have Received the Wrong Product, What Can I Do?
Answer: If you received the wrong product, we’ll promptly resend your correct order as soon as we receive the incorrect item. Find out more about it on our Return & Refund Policy Page.
5. Do I Have to Pay to Resend My Correct Product?
Answer: No, in cases of wrong product delivery, we cover the transportation cost to and from the designated country through mutual courier companies.
6. My Delivery Has Not Arrived Yet, What Do I Do?
Answer: Most couriers have a tracking system to monitor your delivery’s whereabouts. If there’s a delay, we’ll keep you informed.
7. My Delivery is Damaged Upon Arrival
Answer: If your parcel is damaged upon arrival, contact us with immediate proof via pictures. We’ll investigate and send you a new product once the investigation is completed.
8. What Happens If I Never Receive My Order?
Answer: In the unlikely event your order doesn’t arrive, we’ll send another product to ensure you receive it. We’ll then investigate with the courier for the missing purchase.
9. I Am Not Satisfied With the Product I Received. Can I Get a Refund?
Answer: Yes! If you’re not satisfied, you can return the item in its original packaging, unused, and resalable condition within 30 days (MAX) for a refund of the item’s value.
10. How Do I Determine Sizes for Products I Want to Buy?
Answer: Each product on amazinghandsnepal.com is accompanied by measurements to help you make an informed purchase. Please double-check the details before adding items to your cart.
11. Can I Make Changes to Orders Already Placed?
Answer: Depending on the status of the package, changes may be possible if it hasn’t left the designated country. Once transportation is in progress, changes cannot be made.
12. Are Payments Through amazinghandsnepal.com Secure?
Answer: Absolutely! We prioritize your safety and privacy. Your personal information is not disclosed to any third-party companies or applications. We take privacy seriously.
13. Can I Make Wholesale Purchases for My Business?
Answer: Certainly! We welcome wholesale customers and offer advantageous terms. Check our PARTNERSHIP POLICY for details on potential business partnerships.
14. How Can I Get My Wholesale Discount?
Answer: Simply create a regular account on our website and email us to be added to our wholesale buyer’s list. Enjoy wholesale rates for bulk purchases.
15. Can I Pay Through PayPal and Other Credit Card Services?
Answer: Yes, we accept PayPal and major credit card payments. Bank transfers directly to our company’s bank account are also an option.
16. Where Are You Located?
Answer: We are located in Kathmandu, Nepal, at the heart of this beautiful country. Our products are sourced from villages near and far, enriching and preserving Nepali culture.
17. How Can I Reach a Company Representative or Customer Support?
Answer: For any inquiries, you can directly email us at:
Email: info@amazinghandsnepal.com
OR
Call: +977 1-481 0659
We are committed to promptly responding to every customer’s needs and inquiries.
