Amazing Hands Nepal Return and Refund Policy
At Amazing Hands Nepal, we value our customers and strive to ensure your satisfaction with every purchase. We understand that circumstances may arise where you need to return or seek a refund for the products you’ve purchased from us. To provide a seamless and fair process, we have outlined our 30-Day Return and Refund Policy below.
1.1 Eligibility for Returns
You are eligible for a return within 30 days from the date of purchase if the product is unused, in its original packaging, and in the same condition as when you received it.
1.2 Return Due to Change of Mind
We understand that sometimes you may change your mind about a purchase. We accept returns due to a change of mind if a return request is submitted within 30 days of receiving the item. The item must be returned to us in its original packaging, unused, and in resalable condition.
Please note that return shipping costs will be covered by the customer, and they are responsible for arranging the return shipping. Once we receive and accept the returned item, we will process a refund in the form of store credit for a future purchase. You will be notified of this via email. However, we will not refund any shipping costs paid.
1.3 Warranty Returns
We stand by the quality of our products, and we offer warranty coverage (ONLY IF THE ITEM HAS SPECIFIED WARRANTY DETAILS). To make a warranty claim, you must submit the claim within 90 days of receiving the items. Customers are required to pre-pay the return shipping for warranty claims, but we will reimburse you once the warranty claim is successful.
Upon receiving the items for a warranty claim, we will process your claim within 7 days. You will have the option of:
(a) Refund to your payment method
(b) A replacement item sent to you (if stock is available)
1.4 Wrong Product
If you receive the wrong product, we will take responsibility for all transportation expenses. The incorrect item can be returned to us, and we will cover the cost through mutual courier companies.
1.5 Items Out of Stock
If an item is out of stock, we will promptly inform you and provide options. You can choose to wait for the back-ordered item to be restocked or opt for a refund. Alternatively, we can offer you an alternative product in exchange for what you initially ordered.
1.6 Parcels Damaged in Transit
If you receive a parcel that is damaged in transit, please take the following steps:
If possible, reject the parcel from the courier. Contact our customer service to report the issue and receive guidance on the next steps.
If you change your mind before your order has been dispatched, you can cancel your order at any time. However, if your order has already been dispatched, please refer to our Return Policy 1.2.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at: firstname.lastname@example.org +977 9742927 600 (WhatsApp) to request a Return Authorization (RA) number.
- Clearly label the package with the RA number provided.
- Ship the product to the address provided by our customer service team.
2.1 Return Shipping
2.2 Inspection and Approval
Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria. If approved, we will process your refund within 7 business days from the date of approval.
2.3 Process for Parcel Damaged in Transit
We will process a refund or replacement as soon as the courier completes their investigation into the claim.
2.4 Process for Parcel Lost in Transit
We will process a refund or replacement as soon as the courier conducts an investigation and confirms that the parcel is lost.
3.1 Eligibility for Refunds
You are eligible for a refund if:
- The product is defective, damaged, or incorrect.
- The product did not meet your expectations as described
3.2 Refund Process
To request a refund, please contact our customer service team within 30 days from the date of purchase. Provide your order details and the reason for the refund request.
3.3 Refund Approval
3.4 Non-Refundable Items
Certain products, such as personalized or custom orders, are non-refundable.
Parcels are insured for loss and damage up to the value stated by the courier.
4. Contact Us
If you have any further questions or need assistance, please don’t hesitate to contact us through the following channels:
- Email: email@example.com, firstname.lastname@example.org.
- Phone: +977 974 2927 600
We are committed to ensuring your satisfaction and addressing any concerns promptly and effectively. Thank you for choosing Amazing Hands Nepal for your handmade shopping needs! We appreciate your business.
Please note that this policy is subject to change without notice. It is your responsibility to review this policy periodically and stay informed of any updates.